Terms and Conditions

Terms and Conditions for Networking Products (Physical Selling)

Customers are requested to read the terms and conditions of sale before purchasing any product or availing any service from our website. You need to signify your acceptance of the offer made at our site by accepting the terms and conditions of the sale.

Description and Pricing

Conjoin Network strives to provide best possible prices on the servers and web hosting services. Prices of the servers are subject to change with time without any prior notice. However, Conjoin Network will not assure that the price will be low in the city, region or anywhere else across the globe. If the price or information about the product or service is specified incorrectly on the website, then Conjoin Network at its discretion will contact you or cancels the order and notify you in case of such cancellation. If Conjoin Network cancels the order after the payment processing is completed, then the amount will be refunded to your account from which you have made the payment within the reasonable period of time. We will not negotiate the prices on the products we sell, all the prices are final.

Order Process

Orders placed by the customers at our website should be accepted by the seller finally. The seller accepts the customer order and completes the contract between the seller and customer after the products are dispatched at the doorsteps of the customers. Order is accepted until and unless the seller notifies the customer about its cancellation or the customer himself cancels the order.

Delivery

Products are delivered to the shipping address specified by the customers at the seller’s sole discretion. The shipping address and pin code of the customer is verified by the Conjoin Network before proceeding to the payment process. In the event case, if the area you request is not serviceable by our delivery partner/merchant, we would request you to provide an alternative shipping address that we expect would be in the delivery partner’s list. You can order the product from any place worldwide. Customers can collect the products from the seller’s premises at any time after the seller notifies the customers about its collection. If you purchase two to three products at a time, then we ensure to ship them together.

Limitation of Liability

We are not liable for any loss or damage, which was not predictable by us at the time of accepting the order and the loss or damage caused due to breach of contract by you.

Order Cancellations & Changes

We strive to ship the products ordered by the customers at a faster pace. For the benefit of the customer, we send the orders to the warehouse to start the fulfilment process to deliver the product soon. In the event case, if we are unable to locate the order after the fulfilment process has begun, we would not be able to change the order or cancel it.

We will not refund or accept the products that were processed for the reason you have changed your mind or you have found the products to be more economical at some other place. We advise you to preview the order carefully before adding them to the shopping cart and confirming it.

Returning Goods – General

When you have returned the product to us for any reason whatsoever (For instance, you have cancelled the contract under the consumer contracts regulations or if the product delivered to you was damaged) you need to ensure that the product is properly packaged and labelled with the address as before. You are solely liable for any damage or scratches on the goods due to improper packaging. You are also responsible for the loss of goods or any damage while transporting other than using our courier.

24/7 Technical Support

Conjoin Network.com provides impeccable 24/7 technical support for most of its products. Few products need technical support from the manufacturer to know how to use it.

Payment

While purchasing products on Conjoin Network, it is pivotal to select the right payment mode. We accept all the on line transactions and NEFT transfers. Your products will be delivered to the shipping address once the payment is made.

Warranty

Warranty is the assurance given by the seller on the purchased product. The warranty period varies from manufacturer to manufacturer. In the event of any damage, the customer can replace or repair the product after the purchase without paying a single penny to the seller within the given time frame under certain conditions.

Conjoin Network will not assure that the products on the site are accurate, reliable, and damage free.

Privacy

We respect your privacy, however, while shipping the products to other states they are subjected to open and inspected by the customs authorities.

Terms and Conditions for Server Hosting

The following terms and condition should be read and agreed by the customers before taking the services. However, the terms and conditions apply to all the people who have business relationship with Conjoin Network. We offer the following services to our clients:

1. Domain Name(registrations)
2. Dedicated Servers
3. Cloud Hosting
4. cPanel Hosting
5. Windows Hosting
6. Reseller Hosting
7. Fully Managed Linux VPS Hosting
8. Windows VPS
9. CMS Hosting

Service Period

We provide the hosting services for the global clients for a period of 12 months from the activation date (these services are offered until the provided date or if the service has been withdrawn earlier in accordance with the agreement)

After the minimum service period, the managed hosting services will continue to provide the services until the notice is given to the customers under 13.1 clause or until the service is sacked as part of the agreement.

Data Backup and Restores

• Conjoin Network will retain the backup of the Managed Hosting Operating System, Applications and File Data for 2 weeks.
• User is responsible to protect their respective applications and data that are not provided by the Conjoin Network unless there is a mutual agreement between each other to retain the backup of the client
• We will not assure any service that is pertained to data backup for the users who have admin and root privileges. In case of any backup failure, we would take necessary action to retrieve the data.
• Customers have to understand, Conjoin Network is not responsible for data loss, data theft or corruption of the data. You need to take up the entire responsibility of data or files while transferring and maintain the local backup of your data to recover in case of any loss or failure. We are not accountable for any data loss, claim or damage that is caused by inadvertent backup failure.

CPU, Bandwidth and Disk Usage

• Allowable disk and CPU usage
  • Hosting space provided by the Conjoin Network has adhered to the terms of the Agreement and the Acceptable Use Policy.
    • Hosting space shared will be used to store web files, active emails and content of the user’s website. The hosting space will not store media files, emails or other content, including offsite electronic files, emails and FTP hosts. Conjoin Network has the right to review the user’s account to check the CPU, disk space and other resources is being used as per the agreement and Acceptable use policy. Conjoin Network has all the rights to terminate the services, impose additional charges or delete the content from the websites that is found to infringe the terms and conditions of Conjoin Network.
    • Dedicated and VPS usage is confined to a few of the resources allocated to the specific plan you have purchased.
  • Bandwidth Usage
    • Bandwidth allowance is not confined to the shared servers. Resellers or dedicated or VPS servers are not allowed to exceed the bandwidth usage as per the plan that was purchased. You can view the usage in your control panel.

Uptime Guarantee

Any shared or reseller server has a high downtime and could not meet the assured uptime, then the user can receive a month credit to their account. This does not apply for the planned maintenance. Credit approval solely relies on the discretion of the Conjoin Network and the provided justification by the user. Conjoin Network will not consider the justification given by the third parties. The server uptime is the time reported by the server and the Apache web server, this time reported may vary from other services. Users can mail to support@ConjoinNetwork.com to raise the ticket along with justification to our billing department. Uptime guarantee can be availed by the shared and reseller solutions. Downtime of the dedicated server for the specified time is covered in the network guarantee and this is not at all pertained to uptime guarantee.

Management and Support

As per the clause mentioned in the Service Level Agreement, we will strive our best to resolve your issues at a faster pace. You can reach us by phone or through email:

• 24/7 technical support is provided for P1 Faults and you can call us to raise other faults during the business hours.

Conjoin Network Shall Not Responsible To:

• Provide maintenance and support to the applications that are not related to Conjoin Network unless there is a mutual agreement between both the parties
• Retrieve the Non-Conjoin Network provided applications, managed hosting server or other data in case of backup failure unless it is agreed separately with you;
• Anything that is beyond the Managed Hosting Service along with uploading the data beyond the limitation and the data generated by the Managed Hosting Server on behalf of you.

Conjoin Network Responsibilities:

Our responsibilities for the customers who do not have root/admin access

1. Supply, maintain and monitor the Managed Hosting Server in real time
2. Monitor the CPU, RAM and storage utilization of the Managed Hosting Server;
3. Set up the base configuration of the Managed Hosting Server, the Operating System and the applications provided by the Conjoin Network;
4. Provide technical support for the service related glitches;
5. Maintain, upgrade and support the operating system and Conjoin Network Provided Applications on a regular basis; and enforce the initial setup of the Managed Hosting Service;
6. Provide backup to the operating System settings, Conjoin Network Provided Applications and file data as per the Back-up schedule clause 12;
7. In case the Conjoin Network could not repair the fault in the Managed hosting server then the team will strive to troubleshoot the issue and restore the Managed hosting server to its normal state within less time span

Security

The user who breaches or escalates the network security privileges are liable to criminal and civil charges. Examples of violation include gaining unauthorized access, scanning the traffic entering and leaving the network systems, causing interruption to the service of the other users, mail bombing, flooding, forging the TCP-IP pack header, or header information of email, carrying out any other network based attacks, etc. are terminated from the services and are imposed with security violations.