Escalated support available from certified professionals, in case a resident  engineer is unable to complete the task.Technical specialists available for onsite support on complex problems. Online telephonic technical assistance should also be available  from the technical specialists. Support Included : Server 2k3,2k8,2k12,2k16,2k19 (AD+DNS+DHCP+WSUS+Group Policy, RDP,etc) Storage (SAN/NAS), Windows, Mac OSX, Firewall, Computer Hardware, Networking (L3,L2,Vlans, Routing), Software, BioMatrix, Tally,SAP/ERP, O365, G Suite, Cloud Services/RDP, Exchange Server, Vmware Virtualization, MPLS/VPN,IP PBX/VoIP (CME,CUCM,CUP),Call Centre, SQL Server, Sharing,Printer, AntiVirus Server, Inventory, Healthcare IT, CCTV, etc.

Maintaining database of the various vendors (Application software, Website, AMC, Warranty service  providers  etc.) with details like contact person, telephone  numbers, escalation matrix, response time and resolution time commitments etc. Logging calls with vendors. Coordinating with the vendors to get the problems resolved. Familiarity with SLAs signed up with service providers and ensuring compliance. (T&C)